Privacy Policy

This privacy policy explains how LESU (“we”, “us”) collects and uses personal data when you visit our website, download resources or use our services. We are committed to protecting your privacy and handling your information lawfully and transparently.

What data we collect

We may collect and process the following information:

- Contact details (name, job title, company, email address, phone number)
- Information you provide in enquiry forms or when booking a call
- Information you provide when downloading resources (e.g. sector, site type)
- Technical data (IP address, browser type, pages visited, time spent on site)
- Communication records (emails, call notes, meeting notes)

We do not intentionally collect special category data (e.g. health information about individuals) through this website.

How we collect your data

We collect data in three main ways:

- When you provide it directly (forms, emails, phone calls, meetings)
- When you use our website (cookies, analytics and log files)
- When you interact with our content on third‑party platforms (e.g. LinkedIn)

How we use your data

We use your personal data for the following purposes:

- To respond to enquiries and provide quotations or proposals
- To deliver consultancy services and manage client relationships
- To send you resources you have requested (e.g. HSE links, templates)
- To send occasional updates about health and safety or our services, where permitted
- To improve our website, services and client experience
- To meet our legal, regulatory and insurance obligations

We rely on one or more of the following lawful bases under UK GDPR:

- Performance of a contract or steps taken at your request before entering a contract
- Legitimate interests (e.g. running and growing our consultancy, improving services)
- Your consent, where we ask for it (for example, certain marketing communications)
- Compliance with legal obligations.

Marketing

We may send you information about services and resources that we believe are relevant to you in your professional role.

You can opt out of marketing at any time by:

- Clicking the “unsubscribe” link in any email, or
- Contacting us at info@lesu.uk

Opting out of marketing does not affect service emails we need to send as part of a contract.

Sharing your data

We do not sell your personal data.

We may share data with:

- Service providers who support our business (e.g. website hosting, email, CRM, analytics), under appropriate data processing agreements
- Professional advisers (e.g. accountants, insurers, legal advisers) where necessary
- Regulators, insurers or law enforcement where we are legally required to do so.

Some service providers may be located outside the UK/EEA. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place (for example, standard contractual clauses).

Data retention

We keep personal data only for as long as necessary for the purposes described above, including to meet legal, accounting or reporting requirements. Broadly:

- Enquiry and marketing typically up to **[e.g. 3–5] years** from last meaningful contact
- Client records and project files: typically up to **[e.g. 6–7] years** after the end of the contract (or longer if required by law or insurers).

After this, data is securely deleted or anonymised.

Your rights

Under UK data protection law, you have the right to:

- Access a copy of your personal data
- Correct inaccurate or incomplete data
- Request erasure of your data in certain circumstances
- Restrict or object to processing in certain circumstances
- Request transfer of your data to another organisation (data portability), where applicable
- Withdraw consent where processing is based on consent.

To exercise any of these rights, contact info@lesu.uk. We may need to verify your identity before responding.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your information (https://www.ico.org.uk).

Cookies and analytics

Our website may use cookies and similar technologies to:

- Make the site work properly
- Understand how visitors use the site
- Improve content and performance.

You can control cookies through your browser settings. For more detail, please see our separate Cookies Notice (if applicable) or contact us for more information.

Third‑party links

Our website may contain links to third‑party websites, including official resources such as the Health and Safety Executive (HSE). We are not responsible for the privacy practices or content of those websites. You should review their privacy notices before providing any personal data.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

Last updated: 01/12/25